Shipping policy
Shipping Policy
Last Updated: 07-02-2025
Thank you for shopping at www.backjoy.eu. We are committed to ensuring that your order is processed efficiently and delivered in a timely manner. Please review our shipping policy below.
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1. Shipping Destinations
We currently ship to countries within the European Union, the US and the UK. If you are located in any other country outside of the EU and wish to place an order, please contact our customer service team at info@backjoy.eu for possible arrangements.
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2. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During high-demand periods, processing times may be slightly extended.
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3. Shipping Methods & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|----------------------|------------------------|------------|
| Shipping in the Netherlands | 1-2 business days | Free |
| Shipping within the EU | 3-14 business days | Calculated at checkout |
| Shipping to US & UK | 8-21 business days | Calculated at checkout |
- Delivery times may vary depending on the destination and external factors such as customs delays.
- A tracking number will be provided once your order has shipped.
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4. Shipping Costs
- Shipping costs are calculated based on the destination, weight, and size of your order.
- Free shipping may be available for orders over a specified amount, which will be indicated during checkout.
- Any applicable customs duties or import taxes are the responsibility of the customer.
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5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.
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6. Lost or Delayed Shipments
- If your order has not arrived within the estimated timeframe, please check your tracking information first.
- If there are any issues with delivery, contact us at info@backjoy.eu for assistance.
- BackJoy.eu is not responsible for delays caused by unforeseen circumstances such as weather conditions, customs processing, or courier service disruptions.
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7. Address Accuracy
- Please ensure that your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by customers.
- If you notice an error in your shipping details, please contact us immediately at info@backjoy.eu.
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8. Returns Due to Failed Delivery
- If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, the customer is responsible for the cost of re-shipping.
- Refunds for returned shipments will exclude original shipping costs.
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9. Contact Us
For any questions regarding our shipping policy, feel free to contact us at:
Email: info@backjoy.eu
Phone: +31 6 41 29 74 90
Business Hours: 09:00-17:00 CET
Thank you for choosing BackJoy. We appreciate your business!